Shipping policy

Shipping is only available within Canada and the USA. Order processing times may be separate from shipping times you see in the checkout.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

DOMESTIC SHIPPING RATES AND ESTIMATES

Orders are shipped from Richmond Hill, Ontario, Canada.

All shipping within Canada is $20.00 plus applicable taxes and is done via Canada Post (includes tracking).

Estimated shipping times and delivery standards may vary depending on the area, city, and carrier services. 

IN-STORE PICKUP

You can skip the shipping fees with free local pickup at any Fast Time Location in Ontario

See list of locations:  https://fasttimewatchandjewelleryrepair.ca/pages/retail-locations     

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 7 to 10 business days. We will contact you via phone call or email (fasttimesupport@fewltd.com) with the phone number you provided at checkout to notify you on the day your order arrives and following instructions.

Our in-store pickup hours depend on each store’s business hours (see stores business hours here). Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number, if applicable, you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7-14 business days of receiving your shipping confirmation email, please contact us at fasttimesupport@fewltd.com  with your name and order number, and we will look into it for you.